14. April 2018
Disappointed, not worth $300/night :(
To anyone reading the following review and thinks that it might be coming from someone with misguided expectations: I have traveled to 52 countries, and I am primarily a budget traveler. I usually camp, stay in hostels, cheap hotels and on the VERY odd occasion, I "splurge" on a more expensive place. This was one of those times. When we stayed here, we had been in Japan for about 2 weeks and had stayed in AirBnbs, guesthouses and campsites - I am not that easy to impress. I have literally slept under bridges and have woken up pretty pleased about it.
So here goes (this is for the "Hana" room):
The main tap/sink in our room didn't have running water. We informed the staff of this and their response was "Sorry, here is a tea kettle full of water to wash your hands with." For $300/night the expectation is that you have running water. I stayed at a campsite the night before which was closed, and it had 10 running water taps. It cost me $0. Usually when hotel rooms have a flaw this basic, you either do not sell the room until it is fixed, or you sell the room but you make the flaw clear and offer a discount. The non-running water was not on the booking site, and it was not pointed out to us when we checked in. I found out it was disconnected when I took a look underneath the sink, thinking maybe a valve was shut off but nope, it was intentionally disconnected. They mentioned (although I may have misunderstood this part) that it was disconnected because the line gets frozen in the winter. I could understand this (I am from Canada), however the sink upstairs worked perfectly fine, as did all the other showers/taps AND it was mid-April and was like +10C so I find it pretty hard to believe the line was still frozen from winter.
The room was clean and very spacious and breakfast was tasty. The onsen was really nice :)